bbb4 Privacy Policy
Protecting your personal information is our highest priority. This policy explains how we collect, use, and securely store your information.
Introduction Our Commitment
bbb4 is a safe and reliable online gaming platform operated for players in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This Privacy Policy ("Policy") describes how bbb4 collects, uses, discloses, and protects your personal information.
By using our website bbb4.cam or registering an account, you are agreeing to the terms of this Privacy Policy. If you disagree with any part of this Policy, please contact us before using our services.
This Policy applies specifically to users residing in Bangladesh and has been prepared for individuals aged 21 and above.
Section 1 What Information We Collect
We collect various types of personal information in order to provide our services. The details are described below:
Registration Information
When you create an account at bbb4, we collect the following information:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (BDT / Taka)
Financial Information
We collect the necessary payment information to process transactions. This includes information related to mobile banking accounts such as bKash, Nagad, Rocket, and Upay. All financial information is protected through SSL encryption and is not sold to third parties.
Technical Information
We may automatically collect the following information:
- IP address and device type
- Browser version and operating system
- Time and frequency of site visits
- Data collected from cookies and tracking technologies
- Referral source (how you arrived at our site)
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming, we store your play history, bet amounts, win and loss records, and time spent on the platform.
Section 2 How Information Is Used
bbb4 uses your personal information only for specific and legitimate purposes. The reasons for our use of information are detailed below:
- Account management and verification: Confirming your identity, verifying your age, and maintaining account security.
- Transaction processing: Completing deposits, withdrawals, and bonuses smoothly.
- Customer support: Resolving your issues through 24/7 live chat support and email.
- Service improvement: Conducting analysis to improve platform performance and user experience.
- Promotional communications: Sending bonus offers, tournaments, and other relevant information with your consent.
- Responsible gaming: Identifying unusual gaming patterns and providing necessary support.
- Fraud prevention: Monitoring suspicious activity and protecting the integrity of the platform.
- Meeting legal obligations: Complying with applicable laws and regulations.
We will never use your information beyond these purposes or sell it to third parties for marketing.
Section 3 Sharing Information with Third Parties
bbb4 shares your personal information as minimally as possible. Information may be shared only in the following circumstances:
Service Providers
We work with trusted third-party service providers for essential services such as payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer support. These partner organisations are bound to follow our privacy standards and may only use information for the specified purpose.
Legal Requirements
In the case of a court order, government directive, or legal obligation, we may disclose the necessary information to the relevant authorities. In such cases, we will provide only the minimum information required.
Fraud and Security
To protect the security of the platform and prevent serious fraudulent activity, we may share limited information with our security partners.
We will not disclose your personal information for any purpose other than those listed above.
Section 4 Cookies and Tracking Technologies
bbb4 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored in your browser.
The types of cookies we use:
- Essential cookies: Required for the basic functionality of the site, such as maintaining login sessions.
- Functional cookies: To remember your preferences and settings.
- Analytical cookies: To analyse site usage and improve services.
- Security cookies: To detect and prevent fraudulent activity.
You can control or disable cookies through your browser settings. Please note that disabling cookies may cause some features of the site to not work properly.
Section 5 Data Security Measures
bbb4 has adopted industry-standard security measures to protect your personal information:
🔒 SSL Encryption
All data transfers are protected through 256-bit SSL encryption technology. This safeguards your information from unauthorised access.
🛡️ Secure Servers
Our data servers are protected by physical and digital security and undergo regular security audits.
🔑 Password Protection
Your password is never stored in plain form — it is kept in hashed form, which cannot be read.
👁️ Monitoring System
Our security team monitors the system around the clock and responds quickly to any unusual activity.
Please note that it is not possible to guarantee complete security for data transmission over the internet. We strive to ensure maximum security, but no method is 100% impenetrable. If you notice any suspicious activity, please contact us immediately.
Section 6 Data Retention Period
We retain your personal information only for as long as it is necessary or legally required:
- Active account information: All information is retained for as long as your account remains active.
- Closed account information: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
- Transaction records: Records of financial transactions are kept for as long as required under applicable laws and regulations.
- Marketing consent records: If you request to opt out of marketing communications, that record is retained to ensure you are not contacted again in the future.
Once the need for data retention has ended, we securely delete or anonymise your personal information.
Section 7 Your Rights and Controls
As a user of bbb4, you have the following rights over your personal information:
Right to Access Information
You may request at any time to know what information we hold about you. We are required to provide that information within a reasonable time.
Right to Correct Information
If there is any inaccuracy or incompleteness in your information, you may request a correction. We will make that correction promptly.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Opt Out of Marketing Communications
You may request at any time to stop receiving promotional emails or messages. Contact us via live chat or at [email protected].
To exercise any of the rights listed above, please contact our 24/7 live chat support or reach us by email. We will process your request appropriately.
Section 8 Protection of Minors
bbb4 strictly prohibits its services for individuals under the age of 21. We do not intentionally collect any information from minors.
If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete all associated information.
If a parent or legal guardian believes that their child has registered on our platform, please contact us immediately.
Section 9 Policy Changes and Updates
bbb4 may update this Privacy Policy from time to time. Changes will be published on this page and the "Effective Date" will be updated.
For significant changes, we will notify you at your registered email address or via a notice when you access the platform. Continued use of the platform after the updated policy takes effect will be considered acceptance of the revised policy.
We recommend that you visit this page regularly to stay up to date with our privacy practices.
Section 10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the following:
bbb4 Privacy Team
Our dedicated privacy team is ready to assist with all your enquiries.
Live Chat: 24/7 support available in Bengali
Email: [email protected]
We generally respond to your requests within business days. For urgent matters, please use the 24/7 live chat.
For more information, see our Terms and Conditions and Responsible Gaming pages.